Below is the email conversation with the inverter store,
the long story. Their replies are in bold.
I bought the FIRST inverter on 1-10-07 not sure how that makes 3 years old.
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Hello
I have a PWRB2500 inverter I bought from you a while back, (you can check your records for exact date)
A little history on this inverter, I bought it to power my college size fridge in my RV kill a watt says the running
amps is 1.2 amps with the fridge 80 degrees inside and out after running for 1 minute, anyways I installed the
inverter and tested it, it worked perfectly, then I went on a trip from Chicago to CA it was winter time, by time
I got to Albuquerque NM it was warm enough I needed to turn on my fridge and run it, I turned on the inverter
and nothing, didnt work, needless to say I spent my 25 day trip running my generator to power my fridge,
when I got home I sent the inverter to you, you sent me another or fixed this one? When I got it back
I brought my 3 deep cycle battery's in my shop charge them to ensure they were charged then hooked to your
inverter to test it, it worked perfectly, I hooked up a small electric heater and let it run until the low battery
alarm went off then I charge the battery's again and let it drain them again, I did this 3 times, it worked perfectly
I then put it back in the factory boxes and put it on the shelf.
Today I unboxed it and hooked to one of my fully charged deep cycle battery's then turned it on with nothing
plugged into the a/c side, turn it on the fans come on but the green light does not, no voltage found in either
outlet, even plugged in a lamp with a 60 watt bulb nothing... fans run no green light no a/c voltage.
After the first time it failed I decided I needed a backup inverter so I didnt have to use my generator on my next trip
if one failed, I bought a coleman PMP2000 and have been using it that is why the PWRB2500 has been setting in
the box, I only got it out to test it again because I am planning a 6 week trip that I will be going on in about 5-6
weeks and this is part of my pre trip testing, I also will be adding a 4th deep cycle battery on this trip.
Please advise, their is no green light is their a fuse inside I need to check?
These go bad just setting on the shelf in the factory box and packaging ?
Thanks in advance
MY PERSONAL INFO REMOVED
IT WAS HERE
My units serial number is 06J06348
I already sent this email to both the tech support and customer service
customerservice@aimscorp.net and
techsupport@aimscorp.net
maybe I should have only sent to you I am not sure who has the record of my purchase and past servicing.
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sorry to hear you are having problems with our inverter. You will need to call returns at 775-359-6703 ext 3 to get a RA#.
There is no fuse or resettable parts that would cause that error.
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I sent my inverter in but have not heard anything back from you guys how do I check on its status?
I am currently working 12 hrs a day 7 days a week so cant call in.
Thanks
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What is your return number?
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I am not sure I had to call on the phone to get the number then I wrote it on the paper I enclosed in the
package I sent to you.
The name was
MY PERSONAL INFO REMOVED
IT WAS HERE
Thanks again
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Were you the one who called for the return number?
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You get my last email?
Trying to find out the status of my inverter I need something for a up coming trip, I bought this inverter but have only used it for
maybe an hr total, 99% of the time I used it was testing the replacement after the first one failed, the first one was only used maybe 15 min
total.
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What is your return number?
///////////////////////////////////////////////////////
I don't remember I wrote it on the box with the address when I sent it, you should be able to contact your
department that issues the return number and see what number he issued me over the phone.
The name was
MY PERSONAL INFO REMOVED
IT WAS HERE
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Hello ooooo,
I just spoke with our returns department and they tried to call you on the 12th of this month. Your inverter
is 3 years old, and AIMS only offers a 1 year warranty.
The Inverter Store
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Why did they tell me to ship it back to you if its not under warranty?
I am very upset by this, I bought a new inverter and only used it for a total of about an hour.
The first time I went bad it was only used about 15 min, the second time it was tested for about 45 minutes
then not used for about 1 year.
I also have shipped it back to you 2 times for a total of close to $50.00 in shipping charges.
I paid good hard earned money for a solid converter, your sales guys told me this was exactly what I need and
you never have problems with them and now your telling me I am out about $250.00 ?
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Hello ooooo,
I do understand your frustrations. Unfortunately, there is no way for the returns department to know when you
purchased the inverter. They only become aware of this when they see the invoice you send back with your inverter.
The Inverter Store
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NO NO NO
Below in bold letters is the original email I sent, I stated REAL CLEARLY "(you can check your records for exact date)"
And included my name and address so you could look up the purchase date, then you replied telling me to call a number
to get a RA number so I did and I shipped the inverter back to you.
Below is the original email and your reply in bold letters.
I would have never spend 24 bux on shipping sending it back just so you could call me to tell me its not under
warranty, in the very first line of the email I want to clear up the purchase date.
Date: Saturday, July 25, 2009, 2:20 PM
Hello
I have a PWRB2500 inverter I bought from you a while back, (you can check your records for exact date)
A little history on this inverter, I bought it to power my college size fridge in my RV kill a watt says the running
amps is 1.2 amps with the fridge 80 degrees inside and out after running for 1 minute, anyways I installed the
inverter and tested it, it worked perfectly, then I went on a trip from Chicago to CA it was winter time, by time
I got to Albuquerque NM it was warm enough I needed to turn on my fridge and run it, I turned on the inverter
and nothing, didnt work, needless to say I spent my 25 day trip running my generator to power my fridge,
when I got home I sent the inverter to you, you sent me another or fixed this one? When I got it back
I brought my 3 deep cycle battery's in my shop charge them to ensure they were charged then hooked to your
inverter to test it, it worked perfectly, I hooked up a small electric heater and let it run until the low battery
alarm went off then I charge the battery's again and let it drain them again, I did this 3 times, it worked perfectly
I then put it back in the factory boxes and put it on the shelf.
Today I unboxed it and hooked to one of my fully charged deep cycle battery's then turned it on with nothing
plugged into the a/c side, turn it on the fans come on but the green light does not, no voltage found in either
outlet, even plugged in a lamp with a 60 watt bulb nothing... fans run no green light no a/c voltage.
After the first time it failed I decided I needed a backup inverter so I didnt have to use my generator on my next trip
if one failed, I bought a coleman PMP2000 and have been using it that is why the PWRB2500 has been setting in
the box, I only got it out to test it again because I am planning a 6 week trip that I will be going on in about 5-6
weeks and this is part of my pre trip testing, I also will be adding a 4th deep cycle battery on this trip.
Please advise, their is no green light is their a fuse inside I need to check?
These go bad just setting on the shelf in the factory box and packaging ?
Thanks in advance
MY PERSONAL INFO REMOVED
IT WAS HERE
My units serial number is 06J06348
I already sent this email to both the tech support and customer service
customerservice@aimscorp.net and
techsupport@aimscorp.net
maybe I should have only sent to you I am not sure who has the record of my purchase and past servicing.
Then you replied.
""sorry to hear you are having problems with our inverter. You will need to call returns at
775-359-6703 ext 3 to get a RA#. There is no fuse or resettable parts that would cause that error.""
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Hello,
We did not look up this order, as it states on our website that we only offer a 1 year warranty.
We will look at the paperwork once we receive the unit. We can ship the unit back to you, but unfortunately,
we can not honor any warranty replacements on it.
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Send it back ASAP!
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You will need to cover that return cost.
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NO YOU WILL pay for your mistakes and you will cover the return cost,
the ONLY reason I shipped it to you at was AT YOUR REQUEST, you made a huge mistake
by NOT checking the purchase date before directing me to ship it back, why do you think I typed in the first line of my email?
Hello
I have a PWRB2500 inverter I bought from you a while back, (you can check your records for exact date)
I stated up front I didnt know the purchase date and instructed you to check your records
(you can check your records for exact date)
I also gave you my name and address so you could check your records, you told me to call and get a
return number so I could send the inverter back, I have already paid 250.00 in your mistakes I will not pay any more.
Are you not reading my complete emails?
Please forward these complete emails to the owner of the company I think its time they became involved.
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It does state in our return policy we are not responsible for the shipping costs. It also states we have a 1 year warranty.
I'm sorry about the mix up, but you will have to pay to have the inverter returned.
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I need the contact information for the owner of this company so I can talk to him.
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You may just call our main line. The number is 888-417-8673.
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